Frequently Asked Questions
We want to take the guesswork out of your research when selecting a venue to host your corporate retreat.
Here are a few frequently asked questions that we see from our corporate groups during their planning process.
If the question you have is not here, please feel free to email us and we will get back to you with answers to your question.
Email: events@innatwillowgrove.com
Here are a few frequently asked questions that we see from our corporate groups during their planning process.
If the question you have is not here, please feel free to email us and we will get back to you with answers to your question.
Email: events@innatwillowgrove.com
What is the maximum capacity of the venue?
Overnight guest capacity can be 50 at double occupancy and 25 at single occupancy. Our venue capacities range:
What facilities and amenities does the venue offer? (Conference rooms, audio-visual equipment, Wi-Fi, recreational areas, etc.)
Screen 6’ & 10’ and projector which are available at an additional cost. Wi-Fi across the entire resort property. Surround sound audio speakers with hard wire connection for ambient music in The Barn and Hall. Full-service Spa, saltwater adult relaxation pool, and onsite restaurant and pub. We have access to audio visual resources through a third-party vendor to customize your needs.
Are there breakout spaces for smaller group activities or discussions?
There are smaller spaces available for smaller group activities or discussions. The Hall can accommodate a small group discussion, our Chef’s Tables can accommodate up to 20 for a small group and our Library and Parlor can accommodate under 10 guests for a discussion or breakout session.
Does the venue provide catering services, and if so, what options are available?
We have a full-service Forbes Four Star gourmet restaurant and culinary team on our property that provides all meals for onsite events. Breakfast, lunch, and dinner along with break time snacks and full beverage menus including wine, beer, and spirits.
Can you accommodate my group’s food needs, special dietary restrictions or preferences?
Our customizable catering menus can accommodate vegetarian, vegan, gluten-free, dairy-free or other food allergies.
May we provide our own food and beverage?
Due to the food and beverage license, we are not permitted to allow any outside food and beverages for your event.
Does the Inn at Willow Grove provide transportation services?
While the Inn does not provide transportation services, we are happy to recommend those that do.
We require transportation services for events of 75 or more guests.
Can you arrange transportation to and from the airport?
Hired transportation can be arranged for team members arriving via plane or train in the region.
Is The Inn at Willow Grove handicap accessible for guests with disabilities?
Mill House Spa: Ground level entrance, wheelchair accessible with treatment rooms, bathroom, and relaxation room on one level with accessible bathroom.
Vintage Restaurant: ground level secondary entrance for wheelchair accessibility with ramp leading to all dining rooms and the Pub.
Vintage Restaurant outdoor Patio Dining Area-ground level wheelchair accessible.
Carriage House East-ADA-compliant luxury room, spa-style bathroom with a handicap-accessible, tumbled Travertine-tile walk-in shower with a full-body spray wand.
What are the approximate measurements of The Barn, The Ruins Tent, The Hall
● Barn: 38’ wide x 58’ long
● Ruins Tent: 67’ wide x 37’8” long (Ceiling Height: 28’)
● Hall: 23’ wide x 34.5’ long
Is there power in the Ruins, our open-air tented venue space?
In the Ruins Tent, there are 4 dedicated 20-amp circuits with drop-down power outlets for use for external resources for your event.
What time is check-in? Check-out?
Check-in is at 4:00 pm and Check-out is at 11:00am. We will do our best to accommodate an early check-in, but cannot guarantee anything earlier than 4:00pm. Oftentimes, we are able to accommodate pre-arranged late check-outs of 12pm.
Are there any pet-friendly rooms at the Inn?
Yes, there are 3 pet friendly rooms on the property. Overlook West, Overlook East, and Overlook Flat, can accommodate up to 2 pets per night for an additional furry friend fee of $85/Night. While on property, all pets must remain on a leash. Your pets may join you while dining on the Vintage Restaurant patio (*Weather/Season Permitting)
How many rooms are on the property?
There are twenty-five (25) rooms, double occupancy, available on the property. Two (2) rooms are available with two Queens, twenty (20) rooms have single Kings and three (3) have single Queens. Twenty (20) rooms have gas fireplaces, fourteen (14) rooms have soaking tubs and a walk-in shower, eleven (11) rooms have full size walk-in showers.
What are the Mill House Spa pool hours?
Our pool is open to resort and Spa guests Wednesday through Sunday from approximately *8:00 a.m. to 8:00 p.m. from Mid-May through late September, weather pending. (*Times are subject to change)
May I bring my own drinks and snacks to the pool?
Outside food & beverages are prohibited at the pool however, we have several small bites and beverage items available for purchase. Our pool attendants are happy to assist with this!
What is your required deposit amount and payment schedule to book your venue?
Event spaces require a 100% deposit of the site fee to hold the space. This deposit is due at the time the contract is signed. Room reservations do not require a deposit at the time of contract signature.
All contracts must be secured with a valid credit card for charging the site fee and or any cancellation fees that may occur. A current and valid credit card must remain on file through the duration of the event.
What is the booking process for a room block, and are there any specific requirements or deposits?
A room block will be reserved for the group at the time of contract signature. The party responsible for room charges will be responsible for payment of all rooms in the room block for the event, whether occupied or not at the time of the event. All reservations must be guaranteed with a major credit card.
What is your cancellation policy?
All contracts must be secured with a valid credit card for charging the deposit and or any cancellation fees that may occur. A current and valid credit card must remain on file through the duration of the event.
Cancellation 6 months or more prior to the event, the client is responsible for 25% of estimated charges including food, beverage, and rooms. Cancellation 3-6 months prior to the event the client is responsible for 50% of estimated charges including food, beverage, and rooms. Cancellation 2-3 months prior to the event the client is responsible for 75% of estimated charges including food, beverage, and rooms. Cancellation 0-2 months prior to the event, the client is responsible for 100% of estimated charges including food, beverage, and rooms.
Are we allowed to smoke on property?
Smoking is prohibited inside your room, and you will incur a $1,000 fee per occurrence. Guests are welcome to smoke outside, and ash trays are available to you upon request. Simply ask your Concierge!
Where are the closest hotels for excess guests?
Up to 65 additional rooms available within one mile of our facility at an accommodations partner. We can also provide hotel suggestions on our preferred vendors list.
What activities do you offer to guests staying for the week/weekend?
We have some outdoor games such as corn hole and bucket golf that can be used on the property at no cost. Other activities or excursions can be arranged off property as requested. Skeet shooting, horse trail rides, hot air ballooning, golf, skydiving, frisbee golf, freshwater fishing, hiking, and other outdoor activities are available in the nearby area.
Overnight guest capacity can be 50 at double occupancy and 25 at single occupancy. Our venue capacities range:
- The Barn-up to 180 guests
- The Ruins- up to 200 guests
- The Hall-up to 48 guests
- The Chef's Table- up to 20 guests
What facilities and amenities does the venue offer? (Conference rooms, audio-visual equipment, Wi-Fi, recreational areas, etc.)
Screen 6’ & 10’ and projector which are available at an additional cost. Wi-Fi across the entire resort property. Surround sound audio speakers with hard wire connection for ambient music in The Barn and Hall. Full-service Spa, saltwater adult relaxation pool, and onsite restaurant and pub. We have access to audio visual resources through a third-party vendor to customize your needs.
Are there breakout spaces for smaller group activities or discussions?
There are smaller spaces available for smaller group activities or discussions. The Hall can accommodate a small group discussion, our Chef’s Tables can accommodate up to 20 for a small group and our Library and Parlor can accommodate under 10 guests for a discussion or breakout session.
Does the venue provide catering services, and if so, what options are available?
We have a full-service Forbes Four Star gourmet restaurant and culinary team on our property that provides all meals for onsite events. Breakfast, lunch, and dinner along with break time snacks and full beverage menus including wine, beer, and spirits.
Can you accommodate my group’s food needs, special dietary restrictions or preferences?
Our customizable catering menus can accommodate vegetarian, vegan, gluten-free, dairy-free or other food allergies.
May we provide our own food and beverage?
Due to the food and beverage license, we are not permitted to allow any outside food and beverages for your event.
Does the Inn at Willow Grove provide transportation services?
While the Inn does not provide transportation services, we are happy to recommend those that do.
We require transportation services for events of 75 or more guests.
Can you arrange transportation to and from the airport?
Hired transportation can be arranged for team members arriving via plane or train in the region.
Is The Inn at Willow Grove handicap accessible for guests with disabilities?
Mill House Spa: Ground level entrance, wheelchair accessible with treatment rooms, bathroom, and relaxation room on one level with accessible bathroom.
Vintage Restaurant: ground level secondary entrance for wheelchair accessibility with ramp leading to all dining rooms and the Pub.
Vintage Restaurant outdoor Patio Dining Area-ground level wheelchair accessible.
Carriage House East-ADA-compliant luxury room, spa-style bathroom with a handicap-accessible, tumbled Travertine-tile walk-in shower with a full-body spray wand.
What are the approximate measurements of The Barn, The Ruins Tent, The Hall
● Barn: 38’ wide x 58’ long
● Ruins Tent: 67’ wide x 37’8” long (Ceiling Height: 28’)
● Hall: 23’ wide x 34.5’ long
Is there power in the Ruins, our open-air tented venue space?
In the Ruins Tent, there are 4 dedicated 20-amp circuits with drop-down power outlets for use for external resources for your event.
What time is check-in? Check-out?
Check-in is at 4:00 pm and Check-out is at 11:00am. We will do our best to accommodate an early check-in, but cannot guarantee anything earlier than 4:00pm. Oftentimes, we are able to accommodate pre-arranged late check-outs of 12pm.
Are there any pet-friendly rooms at the Inn?
Yes, there are 3 pet friendly rooms on the property. Overlook West, Overlook East, and Overlook Flat, can accommodate up to 2 pets per night for an additional furry friend fee of $85/Night. While on property, all pets must remain on a leash. Your pets may join you while dining on the Vintage Restaurant patio (*Weather/Season Permitting)
How many rooms are on the property?
There are twenty-five (25) rooms, double occupancy, available on the property. Two (2) rooms are available with two Queens, twenty (20) rooms have single Kings and three (3) have single Queens. Twenty (20) rooms have gas fireplaces, fourteen (14) rooms have soaking tubs and a walk-in shower, eleven (11) rooms have full size walk-in showers.
What are the Mill House Spa pool hours?
Our pool is open to resort and Spa guests Wednesday through Sunday from approximately *8:00 a.m. to 8:00 p.m. from Mid-May through late September, weather pending. (*Times are subject to change)
May I bring my own drinks and snacks to the pool?
Outside food & beverages are prohibited at the pool however, we have several small bites and beverage items available for purchase. Our pool attendants are happy to assist with this!
What is your required deposit amount and payment schedule to book your venue?
Event spaces require a 100% deposit of the site fee to hold the space. This deposit is due at the time the contract is signed. Room reservations do not require a deposit at the time of contract signature.
All contracts must be secured with a valid credit card for charging the site fee and or any cancellation fees that may occur. A current and valid credit card must remain on file through the duration of the event.
- Deposit schedule for food and beverage: Three (3) months prior to the event date, 50% of the estimated food and beverage charges are due. Ten (10) days prior to the event date, the remaining 50% of the estimated food and beverage charges are due.
What is the booking process for a room block, and are there any specific requirements or deposits?
A room block will be reserved for the group at the time of contract signature. The party responsible for room charges will be responsible for payment of all rooms in the room block for the event, whether occupied or not at the time of the event. All reservations must be guaranteed with a major credit card.
What is your cancellation policy?
All contracts must be secured with a valid credit card for charging the deposit and or any cancellation fees that may occur. A current and valid credit card must remain on file through the duration of the event.
Cancellation 6 months or more prior to the event, the client is responsible for 25% of estimated charges including food, beverage, and rooms. Cancellation 3-6 months prior to the event the client is responsible for 50% of estimated charges including food, beverage, and rooms. Cancellation 2-3 months prior to the event the client is responsible for 75% of estimated charges including food, beverage, and rooms. Cancellation 0-2 months prior to the event, the client is responsible for 100% of estimated charges including food, beverage, and rooms.
Are we allowed to smoke on property?
Smoking is prohibited inside your room, and you will incur a $1,000 fee per occurrence. Guests are welcome to smoke outside, and ash trays are available to you upon request. Simply ask your Concierge!
Where are the closest hotels for excess guests?
Up to 65 additional rooms available within one mile of our facility at an accommodations partner. We can also provide hotel suggestions on our preferred vendors list.
What activities do you offer to guests staying for the week/weekend?
We have some outdoor games such as corn hole and bucket golf that can be used on the property at no cost. Other activities or excursions can be arranged off property as requested. Skeet shooting, horse trail rides, hot air ballooning, golf, skydiving, frisbee golf, freshwater fishing, hiking, and other outdoor activities are available in the nearby area.